Staff Reminders

Post date: Jun 16, 2022 5:8:13 PM

Team,

Youth Development Passes are not Memberships, they are just a free pass for kids K-6th grade. If you are changing a kid from YDP to a membership, this is a new membership and you have to create a new unit for the membership which means you will create duplicates.

Count the till at the start and end of your shift. The West desk needs to be at $100 and the East desk at $250 to end the day. If you come up with a different amount at the end of the night double count it to verify. If you are over, put the amount that you are over in with your close out. If you are short, take from your close out to get the till to wear it needs to be.

Do not choose Staff Override for the electronic signature, everyone must sign on the signature pad. The only time you should ever use the staff override is if the pad isn't working, then you get them to fill out and sign the membership application form.

College memberships require proof of full-time college status. We must have this proof at the time of sign-up. The individual can email the staff email and you can print it and add it to the completed forms folder. College Summer, one time flat fee, is the only one we do not need proof, we take their word.

Any changes, upgrades/downgrades/add-ons/add-delete people, to memberships must have a Change Form filled out, initialed, and signed. If it is an upgrade, be sure to process the prorate for that upgrade, using the prorate calculator. Also, any upgrades should be processed at the time of the upgrade. When someone is adding one adult and removing another, you need to make the changes at the desk so the new adult is active right away and can get a scan card and picture. If it is a downgrade, Jennifer Keller is the only one who makes the changes to the membership.

A household membership can only have two adults and their dependents under the age of 24. There can't be 3 adults active in a Household Membership.

Be sure to pay attention to ages when individuals are buying day passes. If the individual is 19, they need to be charged the adult fee of $12.