Gift Certificate (Paper)  Redeeming Process

Post date: Nov 16, 2022 9:4:40 PM

Redeeming a Gift Certificate (Paper)

When members have paper gift certificates, they can use those as regular payment options for transactions, registrations, and membership payments. Some gift certificates are specifically for memberships only like the Holiday gift certificates and Seize the Deal certificates. Membership gift certificates cover the enrollment fee, prorated dues, and membership dues. Gift certificates have no cash value.

Transaction Payment

1.      On the Account Balance screen, find the transaction to apply the gift certificate to. This could be after registering an individual for a program.

2.      Click the dollar amount hyperlink in the Paid/Adj column.

3.      Select the Gift Certificates-Donated (Paper) adjustment.

4.      Enter the amount to apply from the Gift Certificate.

a.      Process the remainder of the fee with another payment option if necessary.

5.      If the Gift Certificate is empty, please make sure the member's name is on it, scan to Jennifer Keller, and then place in the Membership Director’s mailbox.

a.      If the Gift Certificate has a remaining balance, write the amount remaining with the date and your initials and return to the individual.

Membership Payment

A gift certificate can be used to set up a new membership or be applied to a monthly membership payment. When you use a gift certificate to make a membership payment, scan a copy of the gift certificate with the member’s name on it to Jennifer Keller and place the empty certificate in the Membership Director’s mailbox. Membership gift certificates have no cash value, so if they use less than the value listed, no credits will be given. For example, if someone has a Household membership gift certificate, but signs up for an Adult membership, they do not receive the difference as credit or cannot use the difference for add-ons like the Fitness Locker Room.