Insurance Reimbursement Refresher from Amanda

Post date: Aug 31, 2018 6:11:30 PM

Amanda asked me to pass along a refresher on some insurance reimbursement things that she has been getting questions about.  See the below email.

Members sign up online on NIHCA Rewards.com. (There are instruction forms at the desks.)

When they sign up they go into a pool of pending members that have to be verified by Me and approved. I have to submit at least 1 month for every member in that pool that is approved in order to know if they qualify for insurance reimbursement or not. 

For that reason it is important for us, before we hand our members the form, to ask them to "PLEASE VERIFY WITH THEIR INSURANCE PROVIDER THAT THEY OFFER THE GYM MEMBERSHIP REIMBURSEMENT PROGRAM BEFORE SIGNING UP FOR THIS." 

Every member that signs up that isn't eligible then receives a "not eligible for insurance letter". 

I am hoping that the small effort on our part to make the member aware that not every insurance plan offers the reimbursement program will help eliminate some time, and unnecessary wasted paper for members that sign up and don't actually qualify.

On another note, The desk often sees notes on members account in regards to needing a copy of the members insurance card to verify insurance id#'s. I do these messages because some members put in incorrect insurance id information such as their gym membership id instead. Other times the insurance company replies that the id is bad and I need a copy to verify insurance company as well as id number. 

If you have any questions about this please let me know!